Welcome and introduction
Dear Customers of Card Cutters
We’re delighted to announce Card Cutters is now a part of DNA Payments Group, joining a larger group of payments solution providers.
As part of the DNA Payments Group, you’ll have access to a range of new quality and bespoke payment services and products.
Your existing contracts are unlikely to be affected, and your Card Cutters team is still here to support and care for your needs. As a result of Card Cutters working alongside our DNA teams, we’re sure that we’ll be able to provide more solutions and services of the highest quality and security levels as part of our Group.
We’ve prepared answers to some questions you may have on this Q&A page. Please feel free to explore these or fill out the form to contact the support team for further information.
Card Cutters is now part of DNA Payments Group
Card Cutters is now part of the DNA Payments Group, and together with DNA teams, we’ll work extremely hard to develop and implement new services and goals that align with our Group. We aim to provide Card Cutters’ customers with a range of niche and high-quality solutions and services at very competitive rates.
About DNA Payments Group
DNA Payments Limited, founded by Arif Babayev and Nurlan Zhagiparov, is one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
It includes Optomany, which services large corporates and medium-sized businesses; 123 Send Limited and Active Payments, which provide services to SME customers. DNA Payments is also one of the largest providers of PaaS and SaaS services to multinational Acquirers and Banks.
DNA Payments currently services 50,000 merchants across the UK and EU, with over £800 million processed monthly; 25 million transactions monthly; and over 70,000 POS terminals in use worldwide.
With headquarters in London and operational hubs in Kent, Cheshire and Oxford, DNA Payments Limited is authorised and regulated by the Financial Conduct Authority to provide payment services under the Payment Services Regulations 2017.
DNA Payments recently raised 100 million GBP financing from UK based Private Equity firm Alchemy Partners.
Commercial
Card Cutters will exist as the brand you know, and even the logo will be similar for now. All that’ll change is the ownership and the broadening of Card Cutters’ products and solutions offering as part of the Group.
In short, it’s business-as-usual. Card Cutters’ team is there to support as they’ve always done, so there’s no need to worry, and you can continue using Card Cutters’ service as usual.
As mentioned above, the changes we bring can broaden the offering of Card Cutters with new and existing solutions and services, enabling Card Cutters to offer bespoke, tailored solutions.s.
Although it’s business-as-usual for you as a customer, once Card Cutters’ offering and procedures align with ours, we’ll be ready to provide something new and exciting to you as a customer, with lots of exciting future developments, modern terminals, products, and niche opportunities.
DNA Payments Group is a vertically integrated payments company. We work with a wide variety of payment methods, such as Apple Pay, Google Pay, PayPal, Pay by Bank, Klarna, Pay by Link, Open Banking, and other leading payments gateways. We are omnichannel, which means we can offer both card-present and Ecommerce solutions. Every company within our Group can offer these services.
Depending on your requirements, we can also consider unique, bespoke solutions with our large and expert development team – all tailored to your needs as a customer.
DNA Payments Group (including 123Send, Active Payments, EFT Solutions, Zash, Kwalitas and Optomany) provides payment solutions to thousands of merchants across the UK and Europe. Our products and solutions include Instore Countertop, Portable, and Mobile terminals; Ecommerce, Payment Links, Pay-by-bank app solutions; Epos point of sale android app; order portals; unattended terminals; and bespoke, tailored solutions to our customers’ requirements.
We support all the major worldwide cards and other leading payment methods, such as Apple Pay, Google Pay, PayPal, Epos, Pay by Bank, Klarna, Pay by Link, and Open Banking, among others, via our terminals’ online gateways.
As mentioned above, the acquisition of Card Cutters by our Group will broaden the products and solutions available to you as a customer. Solutions such as Direct Acquiring Services, Customised Checkout Pages, Customised Terminal Software, Quick Direct Onboarding, and much more will be included, with everything in one place.
Card Cutters is working hard with DNA, so we can offer you these new products and solutions as part of any new contract agreement or upgrade.
Or, if you’re currently looking to explore what’s available to you as an existing customer, please get in touch with our dedicated sales team.
We’re a solutions provider, so we’ll try our best to meet your bespoke requests where others cannot or will not. We’ve worked with many merchants of all sizes to tailor our solutions to their requirements, so we’d love to hear from you to see how we can help you going forward.
Included can be bespoke merchant portals, white labelling, branding, or offering you a variety of in-store, onsite and online payment solutions to provide a complete payments ecosystem for your business and meet the omnichannel environments your customer reaches you.
Finance
Your accounts, invoicing, and contracts with Card Cutters will remain the same as before, and we’ll communicate changes in a timely fashion.
There’ll be no changes to your contract, so any Terms & Conditions you agreed to with Card Cutters, including settlement procedures, will remain the same.
You should send invoices to the same contacts; this process may change over time which will be subsequently communicated.
You should also send queries to your existing contacts; this process may change over time and will be subsequently communicated.
The new level of support available will provide Card Cutters’ customers access to even better customer services than before. We’ll be expanding Card Cutters’ customer support and investing in the medium to long term. Please feel free to get in touch using your existing customer support phone number, and we’ll be happy to help you with any of your queries.
Security for our customers is at the heart of everything we do.
The systems we’ve developed protect customer data across the entire payment chain, reducing merchants’ ever-increasing compliance burden and freeing you to focus on building your business.
Our industry-leading solutions ensure payment data is encrypted from the outset, reducing the risk of fraud, and dramatically reducing your compliance overheads.
All our terminals are PCI PTS certified and are regularly updated; some of our solutions were the world’s first to be P2PE v2 approved.
We’re GDPR compliant and always treat the data entrusted to us with respect. You can view our privacy policy here to view how we process your data as a customer.
DNA Payments Limited is authorised and regulated by the Financial Conduct Authority under registration number 630775 to provide payment services under the Payment Services Regulations 2017. The company is registered in England and Wales (No.03736624); 123Send Registered Office: Building 40, Churchill Square, Kings Hill, Kent, ME19 4YU; DNA Payments Limited Registered Office: 123 Buckingham Palace Road, London, SW1W 9SH.
To raise any concerns you may have, you can do this using the complaints procedure detailed on your current contract with Card Cutters.
